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Customer Service Representative
Job Code:SG40WT-2022-MB-1295
Reports To:Customer Service Manager
Job Class:Full time
FLSA:Hourly/Non Exempt
Location:Watsonville, CA
  

JOB FUNCTION:  Ensure delivery of excellent customer service through fast and accurate communication with all team members within the PP&L organization. Process orders, and coordinate with all departments to ensure quality product is delivered to the customer. Communicate with broker partners in all stages of the order execution.  Work with the Regional Manager and broker partners to grow sales in the territory. 

JOB DUTIES:

  • Receive and respond to customer inquiries including orders, product lines and lead times for large volume of orders
  • Enter orders and acknowledge receipt and entry to customers
  • Document customer contacts including:order acknowledgements, notifications, order changes, pricing, complaints, credits and resolutions.
  • Identify and report all issues affecting customer satisfaction
  • Act as liaison between customers and accounting in dealing with invoicing issues
  • Coordinate with Growing, Production Planning, Purchasing and Shipping departments to ensure accurate and on-time order fulfillment
  • Work directly with Regional Managers to maximize all sales opportunities in the region
  • Audit freight charges and ensure accurate implementation of pricing programs
  • Represent PP&L at tradeshows as necessary
  • Build relationships with Broker Offices, Representatives and Customer Service teams
 

SKILLS AND ABILITIES:

  • Excellent communication skills, both verbal and in writing, in person, and via phone or radio with all levels of staff
  • Maintain constant professional communication via phone, Email, and in person with the broker partners.
  • Bilingual (Spanish) preferred, both verbal and written.
  • Proficient in MS Office with an emphasis on Excel, Powerpoint and Word
  • Experience with Enterprise Production / Accounting Systems such as PICAS / SAP preferred but not required.

                             

QUALIFICATIONS/EDUCATION:

  • Business degree preferred but not required.
  • Previous customer service experience preferred but not required.
  • Minimum of: High School diploma or GED.

          

PHYSICAL REQUIREMENTS: 

  • Work long hours as needed during busy season, including weekends.
  • Work in both an office and warehouse environment.
  • Office environment, long hours sitting in front of a computer.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.